Terms & Conditions

Terms & Conditions

Tiles4Less has made every effort to ensure the accuracy of the information contained in the site.

Tiles4Less should not be regarded as an infallible guide to concerned products and services, nor does it constitute an offer or an undertaking or representation.


Tiles4Less try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the terms and conditions, which take effect on the date when you first used the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logo, links, prices and icons and other materials (without limitation) are provided 'as is' and on an 'is available' basis without representation warranty or endorsement, expressed or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site will be uninterrupted or error free, or that the site and its servers are free from computer viruses or bugs.

In no event will Tiles4Less be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms and Conditions, we will not be liable for claims relating to the functionality or availability of the site.


Orders placed with Tiles4Less may only be cancelled within 2 hours of an order being placed. Any orders being cancelled after this allotted time maybe subject to a cancellation fee of 30% to the value of the order.

Orders placed are generally delivered within a time frame of 2 to 3 days but may take up to 5 working days or longer in some cases, any orders which take longer to deliver is generally due to goods needing to be ordered in specifically for the customer therefore a cancellation charge will apply as the goods have been paid for by Tiles4Less in advance for the customer.

Cancellation of speciality items which generally have an extended lead time or powdered bagged products but not always the case may not be allowed. In the unlikely event that any goods are damaged on arrival or there are any goods missing from your order please notify us immediately via email to returns@i4lgroup.co.uk. Failure to do this may result in any damaged or missing items not being exchanged for replacements or missing items. If any goods have to be ordered specifically for your order they will be non-returnable and non-refundable once ordered in and delivered to the closest distribution point and delivered to your address unless faulty. These materials generally consist of materials that have an extended lead time but not always the case. If you are unsure if your product is a non-returnable non-refundable item please email us on sales@i4lgroup.co.uk where one of our sales team can advise on this.

Tiles4Less will not accept any liability or damages for goods delivered late on a notified time.

Tiles4Less makes every effort to ensure all orders arrive in a speedy fashion and cannot be held responsible for third parties errors or mishaps. Tiles4Less has outlined and estimated time and cost of delivery in our terms and conditions, and please note that this is an estimated time of delivery and cost only.

Tiles4Less will in most cases also notify our customers after an order has been placed by email or telephone on an eta of delivery, again this is an eta only and should not be taken as an exact time of delivery as this time could change due to stock levels, delivery issues or by act of god.

In case of very rural or offshore locations, Tiles4Less may seek additional delivery charges before goods are dispatched. In some unusual cases, your order maybe cancelled if delivery to an offshore location is not feasible. This will be notified to the customer and agreed before any charge is collected.

Tiles4Less reserves the right to cancel an order at any point in time after an order is placed online or via one of our sales agents.



All customers must ensure a way of means of offloading on site for their order. Delivery drivers are not expected to offload onsite this is up to the customer to have this facility onsite. Any off loading done by a delivery driver is done so at their own discretion. Appropriate access must be available to the site to allow our trucks to deliver your order. If you have bad access, please notify us by inserting a comment into the order comments box so Tiles4Less can make the appropriate arrangements for delivery. Due to insurance guidelines drivers are insured to deliver to kerbside only. 

Any orders that have failed to be delivered due to bad access or no way of means to offload onsite maybe subject to a new delivery charge.


You are entitled to a cooling-off period of 14 days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days.

While we are more than happy to help if you wish to return goods that are not faulted or damaged you will be responsible for any costs incurred in returning the goods.


Manufacturer price increases happen from time to time and in this case Tiles4Less may have to pass this price increase cost onto the customer. Tiles4Less cannot be held responsible for any price increases passed onto the customer after an order is placed online. All price increases will be notified to a customer before an order is dispatched and the customer has the right to cancel and request a full refund if they do not wish to proceed with their order.

Price increases do not happen very often however Tiles4Less tries to minimise the impact of this price increase by updating our prices online as soon as is practical.

In some cases various locations may run low on specific stock before a price increase is due to be introduced and new stock will need to be ordered in for a specific order. If this happens it maybe the case that the stock being ordered in will not arrive until after a price increase has been introduced and therefore the order will be subject to the new price increase.


Buy Now Pay Later / Extended Payment Terms Who we share your data with If you use our buy now, pay later function or we otherwise provide extended payment terms to you (“BNPL Service”), the personal data you provide will be processed by our third party credit and payment service provider, MarketFinance Limited (the “BNPL Service Provider”) to assess your eligibility for the BNPL Service and for other purposes including fraud prevention and identity verification.

The BNPL Service Provider may share your personal data with credit reference agencies (“CRA”) they work with such as Experian, and may use data about you, and anyone with a financial association to you (a financial association is a link that's created when you apply for a financial agreement with someone else); the BNPL Service Provider may also collect this information from other credit reference agencies in order to assist in assessing your eligibility for credit and payment services in connection with the BNPL Service. The data accessed contains publicly held data including the electoral roll, and shared credit performance data. When a CRA receives a search from us or a BNPL Service Provider to assess your eligibility for the BNPL Service, the CRA will place a soft quotation search footprint on your credit report, regardless of whether you progress any application. This search will not affect your ability to gain credit. If you choose to pursue an application for the BNPL Service, any data that you provide will be shared with our BNPL Service Provider. Upon you making a purchase for goods or services using the BNPL Service, the BNPL Service Provider may undertake a search with a CRA which will leave a hard search footprint on your credit report. The BNPL Service Provider may also continue to exchange information about your business with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs may share your information with other organisations.

Further information about each CRA and what it does with personal data is available at the following locations:

 Experian: www.experian.co.uk/legal/crain
 Equifax: www.equifax.co.uk/crain
 TransUnion: www.transunion.co.uk/crain

You can contact any of the CRAs if you wish to obtain a copy of your personal or business credit report.


All rights including Copyright and database right, on the website and its content and images, are owned by Tiles4Less Ltd, or otherwise used by Tiles4Less as permitted by applicable law or the copyright holder. You may not copy, broadcast or transmit any images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Tiles4Less or the copyright holder.

You may not adapt, alter or create any of the material or information in the site or use it for any other purpose other than for personal non-commercial use. You agree to use this site only for lawful purposes. Any such use may constitute an infringement of the holders rights.

Tiles4Less reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Tiles4Less reserves the right to monitor submissions to the site and to edit and reject any submissions.


All names, images, logos identifying Tiles4Less are proprietary marks of Tiles4Less. All third party brand, product, service and company names contained on this site are the trademarks and trade names of their respective holders. Tiles4Less does not give permission for their use by any person or company other than the holders. Any such use may constitute an infringement of the holders rights.

External Links

Tiles4Less does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external sites that you visit by clicking through a link on this site is outside the control of Tiles4Less and you visit entirely at your own risk.


I acknowledge that I have been informed by Tiles4Less that personal information submitted by me for the purpose of this arrangement may be disclosed, used or processed to relevant third parties for purposes connected to this website.

I have been informed of my right to object to such use of my personal data and I do not so wish to object.

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